Remote Customer service Jobs • Communication Skills

As a key member of the Customer Success team, you'll grow and improve best practices for building and maintaining relationships with facility partners. You will place outbound phone calls to new clinical facility partners and help them with platform adoption/usage, conduct end-user training, partner in digital transformations, suggest process improvements, and provide excellent ongoing service.

The Client Relations Specialist will play a vital role in the initial engagement and intake process for new clients. This position is responsible for managing incoming leads from various sources, understanding client needs, matching them with the ideal therapist, and ensuring a smooth transition to our support staff once the client begins their therapeutic journey.

Resolve customer care and deal with escalations coming from customer cases or customer facing teams from Granicus. Coordinate effort and response, identify systems and procedures issues and drive positive action for change and resolution on behalf of Granicus customers. Provide enhanced support to Government Experience Cloud Services customers.

Join as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

The Help Desk Agent position provides customer service solutions within service level agreements using the company and project quality and quantity standards. This includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. The agent receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. They operate within established guidelines and procedures to independently deliver a full range of services to the customer.

We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.

As the Healthcare Concierge, you will process members’ requests, delivering quality service and informing them about their benefits. You'll interact with members via telephone and chat, assist in scheduling appointments, search for healthcare facilities, and provide exceptional care to HealthJoy’s American customer base.

Provide in-depth support and solutions to BHG customers. Communicate with customer through various channels and become a subject matter expert on BHG solutions & products. Enter records of customer calls, interactions and inquires via a CRM system. Build strong working relationships with customers and internal stakeholders and communicate with internal departments as needed.

This role involves addressing member and provider inquiries related to Medicare benefits, eligibility, claims, and enrollment via phone and written communication. Responsibilities include issue analysis and resolution, documentation of outcomes, maintenance of precise records in internal systems, and ensuring timely follow-up. The position supports positive member and provider relations and contributes to contact center documentation.

As a Work at Home Customer Service Advisor at Morley, you'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. You will confidently support callers via phone and email, empathize, evaluate caller issues and decide on appropriate next steps.